Shipping policy

 

An Important Update Notice for Our USA Customers:

  • Due to newly imposed tariffs, your order may incur duties and customs charges upon arrival in the United States.
  • Please note that these fees are determined by U.S. customs authorities and are not set or controlled by Tokyo Foxtrot.
  • Any applicable duties or taxes are the responsibility of the recipient and will be collected by the logistics carrier on behalf of U.S. Customs in accordance with regulations.
  • For further details, we recommend consulting U.S. Customs and Border Protection before placing your order.


SHIPPING RATES & CUSTOMS/DUTIES INFORMATION

  • Orders placed after 12 pm will be dispatched the following business day.
  • Weekend or public holiday orders will be dispatched the following business day.  
  • If you require courier shipping for an urgent order; please contact us at info@tokyofoxtrot.com
  • If your country is not listed, please contact us at info@tokyofoxtrot.com
  • The below times are estimates given to us by our couriers. Please note, business days do not include weekends or public holidays. Delivery times may vary during Holiday periods. 

AUSTRALIA:

 STANDARD  FREE (2-5 business days) 
 EXPRESS   $14.95 (1-3 business days) 


NEW ZEALAND

 STANDARD  (8-12 business days)
 FREE standard shipping on all orders
 DHL EXPRESS  (3-5 business days) $34.95
 FREE for orders over $249(AUD)


UNITED KINGDOM

 ROYAL MAIL   £4.95 (1-2 Business Days) 
 FREE (Orders over £200 )
 DPD NEXT DAY  £7.95 (Next Day Delivery) 
*Order cutoff 1pm Mon- Fri. 
Weekend orders are dispatched the following business day 


UNITED STATES OF AMERICA

 PRIORITY   $9.95 (3-4 Business Days) 
 FREE (Orders over $300)
 EXPRESS  $14.95 (1-2 Business Days)
 *order cutoff 1pm Mon- Fri. 
 Weekend orders are dispatched the following business day 
 URGENT  $29.95 (Overnight Delivery)
 *order cutoff 1pm Mon- Fri. 

ALL OTHER COUNTRIES
Please note we are not responsible for any duties, taxes or customs charges that may occur.
CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT.
 STANDARD   (2-5 business days)
 FREE standard shipping on all orders
 DHL EXPRESS   (3-5 business days) $49.95
 FREE for orders over $249(AUD)

 

IMPORTANT: CUSTOMS AND DUTIES

PLEASE NOTE:  TOKYO FOXTROT Pty Ltd is not responsible for any duties, taxes or customs charges that may occur. CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT.
  • Customers outside of Australia may need to pay duties and taxes on their order
  • Any customs and duties taxes which may be incurred are not the responsibility of Tokyo Foxtrot. We are unable to advise what they might amount to; as they vary depending on location.
  • You are responsible for paying any taxes or duties applicable to your order.  Please make sure you contact your local customs office to find out more if you have any concerns.
  • If you refuse this charge, the parcel will be disposed or returned to Tokyo Foxtrot. In this case:
    • Both the initial shipping and return shipping or disposal costs will be forfeited from and potential refund. 
  • Completing your purchase indicates your acknowledgement and awareness of these responsibilities. Understanding and acknowledgement of these conditions are mandatory upon checkout. 

 
If you have any questions, please contact us at info@tokyofoxtrot.com